Return Policy

Refunds are issued in the form of Store Credit/Gift Card ONLY. 

**Any Cancellation of Orders MUST be made within 24 hours of placing order. 

 RETURNS...

*If you believe your product is defective please contact us immediately at beautyalchemystudio@gmail.com 

Please email with 7 days of receiving order with any questions or concerns.

Include the following:

*You name and email address order was placed under. 

*Reason for return 

*Wig Brand, name and color

There is a 20% restocking fee for returns approved through the return requirements and have passed all inspections. Returns that fail inspection will require a higher restocking fee. 

Approved Returns must meet the following criteria:

* Contacted us within 14 days of order delivery 

* Item must be postmarked by date given once return is approved. 

* Product is in factory condition: All tags and labels still factory attached, item is in original condition (zigzag part must still be intact & not combed out of previously had one)

* Product must be unworn. (Exception of trying on)  Product has not been shaken out, brushed or styled in any way. Free of any damageand odors. Please be aware that No styling products may have been used.

*Item sent in their boxes must be shipped back in original box inside of a packing/shipping box as to not damage original box. Products shipped back in envelopes or bubble.mailers will not be eligible for return. 

* Any promotional items and gifts received must be returned with product 

Returns that do not meet all above requirements may not be eligible for return and/or charged a higher restocking fee. 

Products returned in poor condition or damaged will be ineligible for return and will be shipped back to you at your cost. 

**Unauthorized returns sent to BEAUTY ALCHEMY will be refused or a higher restocking fee will be deducted from store credit

**BUYER is responsible for all return shipping costs. 

FINAL SALE PRODUCTS (No exceptions)

*BAwigs Collection Customized Wigs

* Hair Care Products 

* Styling Tools

* Hair Toppers 

* All Human Hair Wigs 

* Add on Hair Pieces & Accessories 

****BEAUTY ALCHEMY is not responsible for lost or damaged items during  return shipping.

AGAIN....ALL RETURNS ARE ISSUED AS STORE CREDIT 

**WE RESERVE THE RIGHT TO UPDATE RETURN POLICIES AT ANY TIME.