Return Policy
Refunds are issued in the form of Store Credit/Gift Card ONLY.
**Any Cancellation of Orders MUST be made within 24 hours of placing order.
FINAL SALE PRODUCTS (NO exceptions)
* Any item listed as FINAL SALE
*BA Wigs Collection- Customized Lacefront Wigs
* ALL Human Hair Wigs
* Hair Care Products
* Styling Tools
* Hair Toppers
* Add on Hair Pieces & Accessories
*If you believe your product is defective, please contact us immediately at beautyalchemystudio@gmail.com
Please email with 7 days of receiving order with any questions or concerns.
There is a 20% restocking fee for returns approved through the return requirements and have passed all inspections. Returns that fail inspection will require a higher restocking fee.
Approved Returns must meet the following criteria:
* Contacted us within 14 days of order delivery
* Product is in factory condition: All tags and labels still factory attached, item is in original condition (zigzag part must still be intact & not combed out if previously had one)
- Product must be unworn. (Exception of trying on)
- Product has not been shaken out, brushed or styled in any way. Free of any damage and odors. Please be aware that No styling products may have been used.
*Item sent in their boxes must be shipped back in original box
* Any promotional items and gifts received must be returned with product
Returns that do not meet all above requirements may not be eligible for return and/or charged a higher restocking fee.
Products returned in poor condition or damaged will be ineligible for return and will be shipped back to you at your cost.
**Unauthorized returns sent to BEAUTY ALCHEMY will be refused or a higher restocking fee will be deducted from store credit
**BUYER is responsible for all return shipping costs.
****BEAUTY ALCHEMY is not responsible for lost or damaged items during return shipping.
AGAIN....ALL RETURNS ARE ISSUED AS STORE CREDIT
**WE ALSO RESERVE THE RIGHT TO UPDATE RETURN POLICIES AT ANY TIME.